Refund Policy
At Arrow Marketing 360 (“we,” “us,” or “our”), we strive to provide the best possible services to our clients. However, we understand that there may be instances where you may require a refund. This Refund Policy outlines the conditions under which refunds will be granted for our services.
Service Satisfaction
We are committed to ensuring client satisfaction with our marketing services. If you are not satisfied with the services provided, you may be eligible for a refund under the following conditions:
- You have provided us with written notice of your dissatisfaction within 15 days of the completion of the service.
- You have allowed us the opportunity to address and resolve the issue within 30 days of your notice.
- Despite our efforts, the issue remains unresolved or the service provided does not meet the agreed-upon expectations.
- No refund will be issued once your services are published. Once our work has been published or made live, it is considered delivered and accepted.
Subscription Services
For subscription-based services, the following refund conditions apply:
- Refund requests must be made within 14 days of the initial subscription purchase.
- No refunds will be issued for any recurring subscription fees after the initial 14-day period.
- Subscription cancellations must be made prior to the next billing cycle to avoid further charges.
Non-Refundable Services
Certain services are non-refundable. These include, but are not limited to:
- One-time services that have already been completed and delivered to the client.
- Any services explicitly stated as non-refundable at the time of purchase.
- Custom work or special projects initiated based on client-specific requirements.
Refund Request
To request a refund, please follow these steps:
- Contact our customer support team at info@arrowmarketing360.com with the subject line “Refund Request.”
- Provide your name, contact information, service details, and the reason for your refund request.
- Our team will review your request and respond within 10 business days.
Refund Approval
If your refund request is approved, the following process will be followed:
- Refunds will be issued using the original method of payment.
- Please allow 7-14 business days for the refund to be processed and reflected in your account.
Changes to This Refund Policy
We may update our Refund Policy from time to time to reflect changes in our services or for other operational, legal, or regulatory reasons. You are encouraged to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Refund Policy, please contact us:
- By email: info@arrowmarketing360.com
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.